Frequently Asked Questions

Everything you need to know about your TowPro experience

What are your standard shipping times?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return authorization and receive a prepaid shipping label.

Do you offer international shipping?

Currently, TowPro Group ships exclusively to customers within the United States and Canada. We are working on expanding our global reach in the near future.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all TowPro products come with a standard one-year manufacturer's warranty against defects in materials and workmanship under normal use.